Reckon has a nationwide network of Accredited Consultants, who are experts in the Reckon range of products. They provide services such as training, bookkeeping, installation, file set up and upgrading assistance. Whatever your business requirements our Accredited Consultants can help.
In most cases you will find the solution to your problem in the Reckon Knowledge Browser. If you do not find the solution, it could be an issue that our expert Technical Support team would be able to assist with.
Ask questions and find answers
Our community is frequented by end-users, partners, and staff, providing an invaluable resource. Get your questions answered, share your ideas and feedback, get your problems solved, and give back by helping others! It only takes a minute to get started.
As part of Reckon Advantage you will receive all updates and upgrades released in that 12 months free as well as having acess to a dedicated Advantage support team.
Reckon has a range of support options to help you get the most out of your Reckon product
Free Telephone Support is available for selected current versions of Reckon Accounts online and desktop solutions and Retail Point of Sale. Technical Support is available Monday - Friday 9.00am - 5.00pm
|Reckon Accounts Business Range 2013||0800 933 666|
|Reckon Advantage||0508 226 532|
|Reckon Accounts Hosted||0508 444 firstname.lastname@example.org|
|Reckon Accounts Home & Business 2013||0800 447 292|
|Retail Point of Sale 2013||0800 447 292|
*Please ensure you provide your customer ID in order to receive support
If you are having issues with your data it may be that you need to consult one of our Data Service Team Members.
To contact or for further information on Data Services please phone 0800 447 292, alternatively you can request a service by filling out the Data Service Request web form
If you require your admin password to be removed, please call 0800 447 292 to discuss your options.
Download the latest product updates, service patches and supporting documentation for your Reckon product.
|Reckon NZ Payroll E-File Checker (42MB)|
|RTL Bill Payment Utility|
|Online Banking Instructions|
|GST Upgrade Instructions for QuickBooks|